The service of CTS GROUP goes beyond just transport from A to B. We are also happy to provide you with interesting information related to our destinations and services. In this blog: the ins and out about doing business with Italy. Because although thousands of Dutch tourists travel to Italy every year to enjoy a nice holiday here, and the contact with Italians is therefore not strange, the Dutch culture is very different from that of Italy and doing business with this beautiful country is slightly different.
Tip 1. Food & amp; drink
Pasta, espresso, gelato; Italians find food and drink important. A cappuccino is drunk for breakfast. A shot of espresso follows after breakfast. Do not suggest getting a sandwich as quickly. There is extensive dining both in the afternoon and in the evening. With an espresso as a closing of course.
Tip 2. Bella figura
It is no secret that Italians value their appearance. Beautiful, well-fitting clothing and a well-groomed appearance is important, also for their business partners. So make sure you look good at a first meeting. And give compliments, that works too.
Tip 3. Personal contact
Italians are not quick to do business with people they don’t know. Therefore always provide a personal introduction. And speak Italian. That will strengthen the bond and make doing business easier. Always address your Italian contact with his / her title and family name. Tutoring is not common.
Tip 4. Always be polite
Italians are known for their temperament and do not shy away from disagreements. In fact, this is seen as helpful and positive. It is important to always be polite. Negative comments about the state of affairs in Italy or joking about the mafia is certainly not appreciated.
Tip 5. The right contact person
Many organizations in Italy are family businesses, where the head of the family is at the helm. This is the one who makes the decisions. So always make sure that you are in contact with the right person.